Product Return Policy

Zyris Return Policy

Returning an Isolite® Pro, Isolite® Core+, or Isolite® Core Dental Isolation System

Step 1 The original purchaser must contact the Zyris Customer Support Team at 1-800-560-6066 option 4 within 30 days of the invoice date.

Step 2 With approval, you will be provided with a Return Merchandise Authorization number (RMA) for systems and parts only. Save this number down for your records.

Step 3 Put all system components, including instructional material back in the original packaging. Non-defective merchandise return within 30 days shall be eligible for a full refund, less shipping and handling(S&H).

Returning Mouthpieces

As a standard precaution to protect the patient population, Zyris does NOT accept returns of its single-use mouthpieces — either in the Operatory 10-pack box, individually or other packaged options. Zyris guarantees the highest level of quality and clinical readiness for mouthpieces manufactured and delivered to customers directly from Zyris. However, once mouthpieces are no longer under our direct management, we cannot be responsible for any contamination or tampering which may occur outside the scope of our serial lot traceability system.

Component Returns Covered Under Manufacturer or Extended Warranty

Step 1 Contact the Zyris Customer Support team at 800-560-6066 option 4 - to troubleshoot.

Step 2 A determination will be made if eligibility requirements are met for credit, replacement, exchange or repair.

Step 3 If approved, a prepaid shipping label will be emailed to you. Use the label and original packaging to return your component to Zyris.

Defective Merchandise

We gladly accept exchanges on defective products within 12 months of shipment, provided you have contacted our Customer Support Team at 1-800-560-6066. Items judged to be damaged as a result of customer handling will not be covered under warranty.

Important Details

• If System is returned with damaged or missing components, customer will be charged for the repair or replacement of
  those components.
• Merchandise returned to Zyris without the required authorization may be refused.
• The return inspection process may take 5 to 10 business days from the time the returned merchandise is received.
• Due to variations in administrative practices of credit card companies, please allow up to two full billing cycles for a credit to appear on your statement.